Elitedias customer reviews
Every review customers have left for Elitedias on Trustpilot, newest first, including the critical ones. Nothing is filtered, and our replies are shown where we answered.
Scores and reviews are collected on Trustpilot.
Showing 1-star reviews only. Show all
- Edalaine Jen Camacho
Please ensure all advertised discounts…
Please ensure all advertised discounts are accurate and reflect genuine savings to avoid misleading customers, especially regarding the 'double diamonds for first-time purchase' offer, which was not applied as stated on your website.
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Edalaine, the double recharge bonus is a promotion by the game publisher, not by us. We deliver the base diamond amount as listed. Whether you get bonus diamonds depends entirely on your account's eligibility with the publisher. If you've already purchased that denomination before (from any seller), the first-purchase bonus won't apply again. This is how the publisher's promotion works and it's not something we have control over.
- customerVerified
I didn't receive my diamonds
I didn't receive my diamonds
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- rienaissanteVerified
messed up my order
messed up my order
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi rienaissante, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- Sasi Prabha
I recently paid for super sus gold…
I recently paid for super sus gold stars but I didn't receive the gold stars after complete the payment and no response from the WhatsApp customer support, I need my money back
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Sasi, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
I paid money but didn't get the game…
I paid money but didn't get the game assets
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- Unknown
Transferred the money via Paynow
Transferred the money via Paynow, diamonds were not received at all. Whatsapp the link given but the user was unresponsive.
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Unknown, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- DylanVerified
i havent received item and its only…
i havent received item and its only stuck at payment completed page
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Dylan, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
There was no code sent to me
There was no code sent to me
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- LonelyVerified
I paid the money
I paid the money, but the diamonds haven't come yet..i am buy the weekly pass..2.20$ pls return!!!
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Lonely, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
i haven't receive my diamond for 1 hour…
i haven't receive my diamond for 1 hour , i want to refund
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Delayed af mf
Delayed af mf
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
I ordered 800 robux but got $13.44
I ordered 800 robux but got $13.44? Where is my robux?
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
i bought a giftcard and it said that it…
i bought a giftcard and it said that it was already redeemed
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
the amount of cod points is not given…
the amount of cod points is not given for what I paid for because the topup method has changed and I cant top up any amount
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Fake Double dias
When I bought from double dias page it wasn't doubled on my account, is it just error? Or is it scam? It was my first time buying from this platform.
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, we understand the frustration, but the double recharge/bonus diamonds are a promotion run by the game publisher (Moonton), not by us. We deliver the exact base diamond amount as listed on the product page. Whether bonus diamonds apply depends on your account's eligibility with the publisher. If you've purchased that denomination before from any platform, the first-purchase bonus won't apply again. If you believe there's a genuine discrepancy with your order, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we will verify.
- Smoky Smokyy
scam
i paid for the in game currency but did not receive anything proceed to contact customer service, also no reply.
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi Smoky, we take these claims seriously, but we can't investigate specific orders through Trustpilot. If you genuinely experienced an issue, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we'll look into it. We keep full records of every transaction and delivery, so if something went wrong on our end we will make it right.
- erwin whiteVerified
did not receive the things i bought
did not receive the things i bought
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi erwin, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Didn't get it
Didn't get it
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Where the 100 robux?
Where the 100 robux?
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
i paid for the in game currency but did…
i paid for the in game currency but did not receive anything then i contacted the company but 0 response
View on TrustpilotReply from Elitedias · 13. Apr. 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.