Elitedias customer reviews
Every review customers have left for Elitedias on Trustpilot, newest first, including the critical ones. Nothing is filtered, and our replies are shown where we answered.
Scores and reviews are collected on Trustpilot.
Showing 1-star reviews only. Show all
- Lucretius GohVerified
Make sure you check the quantity, Mine was issued wrongly.
Do be mindful over the amount of credit issued. I supposed to receive 1308 Credits for HOK but ended up only getting 1255 credits.
View on Trustpilot - customerVerified
Cannot top up my id again
Cannot top up my id again, show error
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
I recharged and my money deducted but…
I recharged and my money deducted but still didn’t receive diamonds on mobile legends
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- NizamVerified
I put what number id account then where…
I put what number id account then where u put the diamond account totally different,please give me back my diamond
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Nizam, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- Puerto Rico
“you have entered the wrong userID”
Its good when its working but one thing that makes it so frustrating is sometimes when i want to top up after inputting all the correct details and id of my account. It keeps saying “you have entered the wrong userID” i have checked that its correct, even refreshing. Closing and opening the tabs. The only way to resolve this is to wait untill the next day to try again. So frustrating, i want to top up fast but this interface keeps giving problems. End up i’ll just top up from other sites
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Puerto, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
- customerVerified
bought weekly diamond pass but did not…
bought weekly diamond pass but did not receive yet. whatsapp the business also didnt reply.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Unable to contact customer service
Unable to contact customer service
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
- DarrallVerified
The app showed double diamond recharge but I didnt get that even though it was the first purchase of the double diamond 1k diamond pack.
The app showed double diamond recharge where you suppose to get ×2 value, but apparently i got fooled and I didnt even get the 2 times diamond but got the normal one instead where they give bonus diamonds. I didnt even purchased the 1k diamonds double recharge one b4. Haizz I got scammed :<< But i checked the ml actual shop apprently the double diamond was removed maybe thats y but like damn bru, I wanted to get my second KOF without spending too much :<<
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Darrall, we understand the frustration, but the double recharge/bonus diamonds are a promotion run by the game publisher (Moonton), not by us. We deliver the exact base diamond amount as listed on the product page. Whether bonus diamonds apply depends on your account's eligibility with the publisher. If you've purchased that denomination before from any platform, the first-purchase bonus won't apply again. If you believe there's a genuine discrepancy with your order, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we will verify.
- RAUL
demora en la recarga
ultimamente me pasa mas seguido que la recarga no llega, demora varias horas, se soluciona cuando la tienda esta en horario de atencion, deben mejorar eso.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi RAUL, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
Missing Diamond 50+50 promo diamond but…
Missing Diamond 50+50 promo diamond but 33 diamond received unfair
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
i didnt receive my diamonds.
i didnt receive my diamonds.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
i purchased the 270 double diamond…
i purchased the 270 double diamond promo, which means i’m suppose to get 540 diamonds but i only receive 270 diamonds. Server full of errors and processing time was slow
View on TrustpilotReply from Elitedias · 9 Mar 2025
Hi Zhi Xian The promo is a first-time purchase bonus, meaning it only applies once per account, no matter where you buy it from. Since you have already redeemed this promo elsewhere. It’s important to read the promo terms in-game before making a purchase to avoid misunderstandings like this. If you have any further questions, feel free to reach out.
- customerVerified
Very bad service reply super late
Very bad service reply super late
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- RyanVerified
It's very slow
It's very slow
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Ryan, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
- customerVerified
it takes so long to come
it takes so long to come, i just purchased $50 worth and it’s already almost 50mins and it’s still not here
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- Edalaine Jen Camacho
Please ensure all advertised discounts…
Please ensure all advertised discounts are accurate and reflect genuine savings to avoid misleading customers, especially regarding the 'double diamonds for first-time purchase' offer, which was not applied as stated on your website.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Edalaine, the double recharge bonus is a promotion by the game publisher, not by us. We deliver the base diamond amount as listed. Whether you get bonus diamonds depends entirely on your account's eligibility with the publisher. If you've already purchased that denomination before (from any seller), the first-purchase bonus won't apply again. This is how the publisher's promotion works and it's not something we have control over.
- customerVerified
I didn't receive my diamonds
I didn't receive my diamonds
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- rienaissanteVerified
messed up my order
messed up my order
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi rienaissante, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- Sasi Prabha
I recently paid for super sus gold…
I recently paid for super sus gold stars but I didn't receive the gold stars after complete the payment and no response from the WhatsApp customer support, I need my money back
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Sasi, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
I paid money but didn't get the game…
I paid money but didn't get the game assets
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.