Elitedias customer reviews
Every review customers have left for Elitedias on Trustpilot, newest first, including the critical ones. Nothing is filtered, and our replies are shown where we answered.
Scores and reviews are collected on Trustpilot.
Showing 1-star reviews only. Show all
- Unknown
Transferred the money via Paynow
Transferred the money via Paynow, diamonds were not received at all. Whatsapp the link given but the user was unresponsive.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Unknown, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- DylanVerified
i havent received item and its only…
i havent received item and its only stuck at payment completed page
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Dylan, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
There was no code sent to me
There was no code sent to me
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- LonelyVerified
I paid the money
I paid the money, but the diamonds haven't come yet..i am buy the weekly pass..2.20$ pls return!!!
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Lonely, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
i haven't receive my diamond for 1 hour…
i haven't receive my diamond for 1 hour , i want to refund
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Delayed af mf
Delayed af mf
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
I ordered 800 robux but got $13.44
I ordered 800 robux but got $13.44? Where is my robux?
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
i bought a giftcard and it said that it…
i bought a giftcard and it said that it was already redeemed
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
the amount of cod points is not given…
the amount of cod points is not given for what I paid for because the topup method has changed and I cant top up any amount
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Fake Double dias
When I bought from double dias page it wasn't doubled on my account, is it just error? Or is it scam? It was my first time buying from this platform.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, we understand the frustration, but the double recharge/bonus diamonds are a promotion run by the game publisher (Moonton), not by us. We deliver the exact base diamond amount as listed on the product page. Whether bonus diamonds apply depends on your account's eligibility with the publisher. If you've purchased that denomination before from any platform, the first-purchase bonus won't apply again. If you believe there's a genuine discrepancy with your order, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we will verify.
- Smoky Smokyy
scam
i paid for the in game currency but did not receive anything proceed to contact customer service, also no reply.
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Smoky, we take these claims seriously, but we can't investigate specific orders through Trustpilot. If you genuinely experienced an issue, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we'll look into it. We keep full records of every transaction and delivery, so if something went wrong on our end we will make it right.
- erwin whiteVerified
did not receive the things i bought
did not receive the things i bought
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi erwin, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Didn't get it
Didn't get it
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Where the 100 robux?
Where the 100 robux?
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, if you noticed a pricing discrepancy, please reach out to us at t.me/elitedias_bot or wa.link/elitedias with a screenshot so we can look into it. Prices displayed at checkout include any applicable processing fees, but if something looks off we definitely want to investigate.
- customerVerified
i paid for the in game currency but did…
i paid for the in game currency but did not receive anything then i contacted the company but 0 response
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, sorry to hear about this. Unfortunately we can't look into specific orders through Trustpilot reviews. Please contact our support team at t.me/elitedias_bot or wa.link/elitedias with your order ID so we can check what happened and get it sorted for you. We typically respond within minutes, though we do ask for a bit of patience so we can properly investigate on our end.
- customerVerified
Not using I topped up 500 MYR and…
Not using I topped up 500 MYR and received nothing.
View on TrustpilotReply from Elitedias · 3 Jan 2025
Hi Weiming You’ve paid for 5 MYR, the product was also delivered to you instantly. We don’t see anything else from you. Please refrain from making any false accusations. Feel free to reach out to us via any of our support platforms. With regards Team Elitedias
- Eldrian BatungbakalVerified
No refund
They never give refunds
View on TrustpilotReply from Elitedias · 31 Des 2024
Hi Eldrian We understand your frustration with our refund policy. We strive to provide excellent service and are committed to addressing your concerns. We appreciate you taking the time to share your feedback, and we will use it to improve our processes. We did not refund you because of the following reasons: 1) In our terms of service, we clearly stated that all purchases are not refundable, please check what you're purchasing is what you need 2) We displayed a popup stating that the topup is meant for Singapore and Malaysian accounts only 3) There are alternate ways to use the currencies you purchase With regards Team Elitedias
- customerVerified
took more than 12 hours to get order
took more than 12 hours to get order
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi there, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
- Rui Kang
Poor service
No delivery (it's been more than 24 hours) and there has been no replies from the customer support team, if your going to recharge do it from your store getting a few dollars off isn't worth the risk Update: it was delivered around 3 days later, without any prior consult from customer service
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Rui, we're sorry your experience wasn't up to standard. Most of our orders complete within a minute, though delays can occasionally happen during peak periods or when there are upstream issues with the game publisher. That's not the norm for us and we're always working to improve. If you're still waiting on anything or have unresolved issues, please reach out to us at t.me/elitedias_bot or wa.link/elitedias and we'll get it sorted.
- ArnssVerified
i bought 800 robux and got scammed
i bought 800 robux and got scammed, i redeemed it the first time and it said that the code had already been redeemed
View on TrustpilotReply from Elitedias · 13 Apr 2026
Hi Arnss, we take these claims seriously, but we can't investigate specific orders through Trustpilot. If you genuinely experienced an issue, please contact us at t.me/elitedias_bot or wa.link/elitedias with your order ID and we'll look into it. We keep full records of every transaction and delivery, so if something went wrong on our end we will make it right.