Privacy Policy

Introduction

Elitedias Limited ("Elitedias", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website at elitedias.com and our services.

By using our platform, you consent to the practices described in this policy.

Information We Collect

Information You Provide

Order information: Game User ID, Server ID, and game nickname (required to deliver your purchase)
Contact details: Email address and phone number (required for order confirmation and support)
Payment information: Payment method selection and transaction details (processed securely by our payment partners; we do not store your full card details)

Information Collected Automatically

Device and browser information: IP address, browser type, operating system, and screen resolution
Usage data: Pages visited, search queries, time spent on site, and referral source
Cookies: Session identifiers, preferences, and analytics data

How We Use Your Information

We use your personal data for the following purposes:

Order fulfillment: Processing and delivering your in-game currency purchases
Communication: Sending order confirmations, delivery notifications, and responding to support inquiries
Fraud prevention: Detecting and preventing fraudulent transactions and unauthorized use
Service improvement: Analyzing usage patterns to improve our platform, performance, and user experience
Legal compliance: Meeting regulatory requirements and responding to lawful requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payment transactions are encrypted using industry-standard SSL/TLS technology. Payments are processed through PCI DSS-compliant payment gateways including Airwallex and HitPay. We do not store your credit card number, CVV, or other sensitive payment details on our servers.

Data Sharing

We may share your information with:

Payment processors: To process your transactions securely (Airwallex, HitPay)
Fulfillment partners: Game currency distributors who deliver your purchases (only the game account details necessary for delivery)
Legal authorities: When required by law, regulation, or legal process

We require all third parties to respect the security of your data and treat it in accordance with applicable law.

Cookies

We use cookies and similar technologies to:

Keep you signed in and remember your preferences
Understand how you use our site to improve functionality
Analyze site traffic and performance

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our platform.

Data Retention

We retain your order information and contact details for as long as necessary to fulfill our services, provide customer support, and comply with legal obligations. Typically, order records are retained for up to 3 years for accounting and dispute resolution purposes.

You may request earlier deletion of your personal data by contacting our support team, subject to our legal retention requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security reviews.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a structured, machine-readable format
Objection: Object to the processing of your data for certain purposes

To exercise any of these rights, contact us at support@elitedias.com.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

International Transfers

Your data may be processed in jurisdictions outside your country of residence, including Hong Kong and other locations where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the bottom of this page. We encourage you to review this page periodically.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

Email: support@elitedias.com
Address: Elitedias Limited, 1002 Unicorn Trade Centre, 127-131 Des Voeux Road Central, Hong Kong