Refund policy

A refund is issued only when Elitedias cannot deliver the order you paid for. Once an order has been paid and delivered to your game account, it cannot be refunded.

Why delivered orders cannot be refunded

Game credit is delivered through the publisher's distribution channel and is credited to the account you entered. Publishers do not provide a way to reverse a delivery, and there is no refund interface or request portal available to distributors. Once the credit is in the account, neither Elitedias nor the publisher can take it back.

When we refund

We could not deliver your order, for example because the package is no longer available or delivery failed on our side or at our distributor and cannot be completed.

In that case the full amount goes back to the original payment method. Your bank or wallet may take up to 14 business days to show it.

When we cannot refund

The order was delivered to the User ID and Zone ID (or server) you entered, even if you entered the wrong account.
You changed your mind after paying.
The price changed after your purchase.
The game publisher later suspends or restricts the account.

Check your User ID and Zone ID carefully before you pay. If you notice a mistake, message us on WhatsApp or Telegram straight away; a wrong-account top-up can sometimes be stopped if the publisher has not processed it yet, but this cannot be guaranteed.

How to contact us

Message us on WhatsApp or Telegram with your order number. We reply around the clock and confirm the outcome in the same chat.

Delivery

Most orders are credited to your game account within minutes of payment confirmation. During a publisher's scheduled maintenance it can take longer. If your order is still pending 15 minutes after payment, message us on WhatsApp or Telegram with your order number and we will chase it.

Last updated 13 October 2026.