跳转到内容

Support

Find answers below, or message us on WhatsApp or Telegram with your order number.

Frequently asked questions

How does a game top-up work?

A top-up credits in-game currency to your game account. Pick the game and package, enter your player details and pay. Once payment is confirmed, the order goes to our authorised distributor and is credited to your account.

How long does delivery take?

Most orders are delivered within minutes of payment confirmation. Scheduled game maintenance can slow this down. If your order has not arrived after 15 minutes, message us on WhatsApp or Telegram with your order number.

My top-up has not arrived. What should I do?

Check your order status on the Track order page with your order number. If it shows Delivered but you cannot see the currency, restart the game to refresh your account. If it is still missing, message us on WhatsApp or Telegram with your order number.

Track your order
What is your refund policy?

If an order cannot be delivered because of a problem on our side, we refund it to your original payment method. A top-up sent to a wrong player ID that you entered has already been credited and cannot be reversed, so please check your ID before paying. A failed payment is not charged.

Read the full terms
Is it safe? Do you need my password?

For most games we only need your public player ID and, where the game uses one, your server. A few newer games ask for extra account details at checkout, and the form always shows exactly what that game needs. Never share your password with anyone over chat.

What payment methods are supported?

Available methods depend on your currency and are shown at checkout. They include cards, bank transfers and e-wallets, such as PayNow in Singapore, FPX and Touch ’n Go in Malaysia, and GCash in the Philippines. Payments are processed by PCI DSS compliant gateways.

How do I track my order?

Open the Track order page and enter your order number, which starts with ELITEDIAS-. You will see the current status and the time of each completed step.

Track your order
How do I find my player ID?

Every game shows it in a different place. Mobile Legends: tap your profile icon and copy the numeric ID under your name, plus the Zone ID in brackets. PUBG Mobile: tap your character icon and copy the UID. Genshin Impact: open the menu, tap your profile and note the UID. If you are unsure, message us and we will guide you.

What happens if I enter the wrong player ID?

The currency is delivered to the account you entered and cannot be reversed. Always check your player ID before you pay. If you spot a mistake straight away, message us immediately. We may be able to cancel the order if it has not been sent to the game yet.

Which games do you support?

Popular titles include Mobile Legends, PUBG Mobile, Genshin Impact, Honor of Kings and Roblox. The Games page lists everything we currently sell. If your game is missing, message us and let us know.

Browse games

Cannot find what you are looking for?